PROGRAM SUPPORT

Something didn’t arrive, open, or work as expected. Let’s get you moving again.

Here’s How We Can Help

Use this page for practical support related to an AMPED Leadership experience, including:

  • Friction Map guidance

  • The AMPED Friction Field Guide

  • Registration confirmations

  • Program-access information

  • Session links

  • Participant materials

  • Payment administration

  • Published program policies

  • Accessibility requests

  • Technical issues

Share only what is needed to identify the problem and the support you’re requesting.

You don’t need to retell the entire situation to receive help with the part that isn’t working.

Submit a Program Support Request

A FEW THINGS TO CHECK FIRST

The fastest solution may already be within reach.

Friction Map Guidance Hasn’t Arrived

  • Allow several minutes for delivery.

  • Check spam, junk, and promotions folders.

  • Search for AMPED Leadership or Friction Map.

  • Confirm that the email address entered in the Map was correct.

  • Add the AMPED sender address to your safe-sender or contacts list once established.

If the email still doesn’t appear, submit a support request using the same address entered in the Friction Map.

A Download Won’t Open

  • Confirm the file finished downloading.

  • Check the device’s Downloads folder.

  • Try opening the file with a current PDF or document reader.

  • Download the file again.

  • Request another available format if the document remains inaccessible.

A Link Doesn’t Open

  • Try opening the message in a browser.

  • Copy and paste the full link into a new browser window.

  • Confirm that the link wasn’t broken across two lines.

  • Try another browser or device.

  • Temporarily disable a strict popup blocker if a legitimate AMPED page is being blocked.

Never enter payment or account information after following a link that doesn’t use the approved AMPED Leadership domain or trusted payment provider.

A Registration or Session Email Is Missing

  • Search for the program name.

  • Check the email receipt from the payment platform.

  • Verify the email address used during registration.

  • Check calendar invitations separately.

  • Submit the request before the session whenever possible.

A quick check can solve a technical problem. It should never become another obstacle between you and the experience you requested.

What can we help you access or resolve?

For:

  • Missing result email

  • Wrong or broken result-page link

  • Field Guide delivery

  • Result access

  • Technical completion issue

Friction Map

For:

  • Registration

  • Session access

  • Workbook or materials

  • Calendar information

  • Published policies

  • Technical participation

The Decision Dichotomy

For:

  • Readiness process

  • Registration

  • Cohort access

  • Weekly materials

  • Session information

  • Participant support

Beyond Friction

For authorized organizer questions involving:

  • Event materials

  • access

  • scheduling

  • agreed deliverables

  • participant resources

  • accessibility coordination

General speaking and organizational sales inquiries should use their respective inquiry forms, not Program Support.

Speaking or Organizational Engagement

For:

  • Confirmation of payment

  • Payment-plan questions

  • Receipt access

  • Registration status

  • Administrative policy questions

Never submit complete card information through the support form.

Payment or Registration Administration

For:

  • An access barrier

  • Alternate available format

  • Captioning or document access

  • Virtual participation

  • Another practical accessibility request

Accessibility

Use this only when none of the categories reasonably fits.

Something Else

What Program Support Can and Cannot Do

Program Support Can Help With

  • Email and resource delivery

  • Broken or missing links

  • Registration confirmation

  • Access instructions

  • Session logistics

  • Published program information

  • Materials and downloads

  • Administrative payment questions

  • Accessibility-request routing

  • Technical issues

  • Locating the correct inquiry pathway

Program Support Cannot Provide

  • Individualized coaching through email

  • Interpretation of a private leadership situation

  • Crisis support

  • Medical or psychological guidance

  • Legal or employment advice

  • Financial advice

  • An investigation of an organization or individual

  • Immediate guarantees about refunds, exceptions, or accommodations

  • Confidential review of employee or organizational records

Program Support helps restore access to the experience. It doesn’t replace the professional support a situation may require.

A support request should identify the problem without creating another privacy problem.

Helpful Information

Include:

  • Your name

  • Email address used for the Map or registration

  • Program or resource

  • General description of the issue

  • Relevant date

  • Device or browser, when useful

  • Error message, if one appeared

  • The access or alternative you need

Do Not Submit

  • Medical records

  • Therapy or clinical information

  • Legal documents

  • Complete payment-card information

  • Government identification numbers

  • Passwords

  • Confidential employee records

  • Proprietary organizational files

  • Another person’s private information

  • Detailed descriptions unrelated to the support request

“If additional information is genuinely needed, you’ll be contacted with a clearer explanation of what is required and why.”

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    Lead Engineer

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    Client Services Manager

    We empower this manager to maintain proactive client dialogue, demonstrating our accountability while anticipating emerging needs with tailored solutions.

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